Are you having trouble with your telephone service?
Check for the following: |
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No dial tone |
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Can't call out or can't receive calls |
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Noisy transmission, static, buzz or hum on the line |
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Trouble related to outside telephone lines, jacks, etc. |
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Features not working such as Call Waiting, Caller ID or SupraVoiceMail |
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Trouble related to outside telephone lines, jacks, etc. |
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Any other functionality problem |
| Then try these steps : |
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FIRST: Check your connections and jacks. Unplug all phones, modems, FAX machines, automatic dialers, credit card machines, and splitters from the jacks. Wait 2 minutes and then reconnect. The problem may be eliminated. |
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SECOND: should the problem remain unresolved, contact Supra TelecomSM as outlined below. |
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| Get Inside Wire Maintenance Plan |
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Subscribe to the Inside Wire Maintenance Plan. If you subscribe to an IWM Plan and the problem is within your home wiring or jacks, the problem may be resolved with no additional cost to you. If you do not have this plan, you will be charged a repair fee for an on-site visit. To sign up for Inside Wire Maintenance go to Online Customer Care/ Manage Your Account. |
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You can also report these problems by calling (1-877-499-1388). Service representatives are available seven days a week from 7:00 a.m. to 9:00 p.m. |
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Or contact us for any technical related questions |
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