1. Supra Webmail Setup

	What is POP, and how do I use it?
	How do I enable POP?
	Outlook Express setup
	Outlook 2003 Setup
	Other Email Clients

What is POP, and how do I use it?

POP, or Post Office Protocol, lets you download messages from Supra Webmail’s servers onto your computer so you can access your mail with a program like Microsoft Outlook Express or Netscape Mail, even when you aren't connected to the Internet.

How do I enable POP?

How do I configure my mail client?

Enabling the POP configuration should be done by the customer service representative. When setting up the third party mail client, please be sure to carefully walk the customer through the setting up of the Outlook, Outlook express, or any other third party client.


You can retrieve your mail messages with a client or device that supports POP, like Microsoft Outlook or Netscape Mail.

To enable POP in the customers Supra Webmail account: (This should be done by the customer service representative)

1) Log in to the customer’s Supra Webmail account.

a) http://webmail.stis.net 

2) Click Settings at the top of any Supra Webmail page.

3) Click Forwarding and POP.

4) Select Enable POP for all mail or Enable POP for mail that arrives from now on.

5) Choose the action you'd like your Supra Webmail messages to take after they are accessed with POP.

6) Configure your POP client* and click Save Changes.

*To learn about configuring POP access, please visit the POP client configuration list.

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Supported POP Client List

Once you've enabled POP in your Supra Webmail account, configure your mail client or wireless device to download Supra Webmail messages. To learn about configuration settings, click the name of your mail client or wireless device below.

If your mail client isn't listed here, we regret that we're not yet able to provide assistance with its configuration.

Mail Clients

Outlook Express (Windows)

Outlook 2002 (Windows)

Outlook 2003 (also available: Supra Webmail POP Service animated demo)

Outlook Express and Outlook 2002 (and older) (Mac)

Entourage 2004

Entourage X

Eudora 5.1 (and higher) (Sponsored & Paid Mode)

Eudora 5.1 (and higher) (Light Mode)

Eudora for Macs

Netscape Mail 7.x

Netscape Mail 6.2

Netscape Mail 4.5, 4.6, or 4.7

Apple Mail

Mozilla 1.7

Thunderbird 0.x

Thunderbird 1.5

Other

Wireless Devices

BlackBerry® Internet Service

iPhone

SnapperMail

Enabling the POP configuration should be done by you alone. When setting up the third party mail client, please be sure to carefully walk the customer through the setting up of the Outlook, Outlook express, or any other third party client.

To configure your client manually:


1) Enable POP in your Supra Webmail account.

2) Open Outlook or Outlook Express.

3) Click the 'Tools' menu, and select 'Accounts...'






4) Click 'Add,' and then click 'Mail...'






5) Enter your name in the 'Display name:' field, and click 'Next.'

6) Enter your full Supra email address (username@stis.net) in the 'Email address:' field, and click 'Next.'

7) Enter 'pop.gmail.com' in the 'Incoming mail (POP3, IMAP or HTTP) server:' field. Enter 'smtp.gmail.com' in the 'Outgoing mail (SMTP) server:' field.







8) Click 'Next.'

9) Enter your Supra username (including '@stis.net') in the 'Account name:' field. Enter your Supra email password in the 'Password:' field, and click 'Next.'

10) Click 'Finish.'

11) Highlight 'pop.gmail.com' under 'Account,' and click 'Properties.'

12) Click the 'Advanced' tab.

13) Check the box next to 'This server requires a secure connection (SSL)' under 'Outgoing Mail (SMTP).'

14) Enter '465' in the 'Outgoing mail (SMTP):' field.

15) Check the box next to 'This server requires a secure connection (SSL)' under 'Incoming mail (POP3).' The port will change to 995.

*The order of 'Outgoing' and 'Incoming' mail server fields varies by version. Make sure you enter the correct information in each field.

16) Click the 'Servers' tab, and check the box next to 'My server requires authentication.'

17) Click 'OK.'

Congratulations! You're done configuring your client to send and retrieve Supra Webmail messages.

* Did you click 'Save Changes' after enabling POP in Supra Webmail? To ensure that Supra Webmail can communicate with your mail client, be sure to click 'Save Changes' on the 'Forwarding and POP' tab in your Supra Webmail settings.

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Overview | Getting Started | Verify Settings | Common Errors | Troubleshooting | Other Issues

Welcome to our information center for Outlook 2003. The tabs above have information on setting up Outlook 2003 to work with your Supra Webmail account, as well as troubleshooting information for the common problems users face.

Overview

If you're setting up Outlook 2003 to work with Supra Webmail for the first time, you'll need to:

Enable POP in your Supra Webmail account.

Configure your Outlook 2003 client.

Download the latest updates from Microsoft.

Verify Settings
If you're unsure whether your POP client settings are correct, you can double-check them here.

Common Errors
If you're experiencing an error while using Outlook, you can browse our page of common errors to find a solution.

The most common problem is an error while sending a test message. To fix this issue, download the latest updates from Microsoft.

Troubleshooting
If you're still having problems, follow our step-by-step instructions to try to resolve your issue.

Other POP Issues
Some POP problems are not specific to Outlook, so if you're able to send and receive successfully most of the time and our Common Errors and Troubleshooting tabs haven't addressed your issue, check our Other Issues tab for topics like accessing your Supra Webmail account from multiple POP clients or being unable to download messages you sent to yourself.

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Getting Started

To set up your Outlook client to work with Supra Webmail:

   1) Enable POP in your Supra Webmail account. Don't forget to click Save    Changes when you're done.

   2) Open Outlook.

   3) Click the Tools menu, and select E-mail Accounts...

   4) Click Add a new e-mail account, and click Next.

   5) Choose POP3 as your server type by clicking the radio button, and click    Next.

   6) Fill in all necessary fields to include the following information:

7) Click More Settings... and then click the Outgoing Server tab.

8) Check the box next to My outgoing server (SMTP) requires authentication and select Use same settings as my incoming mail server.

9) Click the Advanced tab, and check the box next to This server requires an encrypted connection (SSL) under Incoming Server (POP3).

10) Check the box next to This server requires an encrypted connection (SSL) under Outgoing Server (SMTP), and enter 465 in the Outgoing server (SMTP) box.

11) Click OK.

12) Click Test Account Settings... After receiving Congratulations! All tests completed successfully, click Close.

13) Click Next, and then click Finish.

14) Download the latest updates for Outlook from Microsoft. This will help prevent the most common Outlook errors Supra Webmail users see.

Congratulations! You're done configuring your client to send and retrieve Supra email messages.

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Verify settings

If POP isn't working properly for you, please ensure that your settings are identical to those listed below. Even small differences may prevent Supra Webmail's POP service from functioning properly.


E-Mail Accounts tab

Outgoing Server tab

Advanced tab

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Common errors

Outlook can generate a number of errors if improperly configured or not up to date. Below are some common errors and the steps needed to fix them.

Error: Constantly prompted for username and password.
Resolution: Ensure that POP is enabled. Update your POP client.

Error: Task 'pop.stis.net - Receiving' reported error (0x800CCC18) : 'Your e-mail server rejected your login with Secure Password Authentication. Verify your account properties. Under Tools, click E-mail accounts.'
Resolution: Uncheck 'Log on using Secure Password Authentication (SPA)'

Error: Task 'pop.stis.net - Receiving' reported error (0x80042108) : 'Outlook is unable to connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'
Resolution: Ensure that your incoming POP server is 'pop.gmail.com' and your port is '995'

Error: Task 'pop.stis.net - Receiving' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password in your account properties. Under Tools, click E-mail accounts. The server responded: -ERR [SYS/PERM] Your account is not enabled for POP access. Please visit your Supra Webmail settings page and enable your account for POP access.'
Resolution: Enable POP in your Supra Webmail account settings.

Error: Task 'pop.stis.net - Sending' reported error (0x800CCC7D) : 'Your outgoing (SMTP) server does not support SSL-secured connections. If SSL-secured connections have worked in the past, contact your server administrator or Internet service provider (ISP).'
Resolution: Update your POP client.

If the error isn't resolved by the information on this page, please try troubleshooting your issue. Additionally, you can try searching the Microsoft Knowledge Base for your specific error message.

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Troubleshooting

This page is designed to walk you through all of our troubleshooting information in an orderly fashion. At each step, we'll provide instructions or further questions to help narrow down the issue you're facing. Following the instructions exactly will help ensure the best results.

These instructions are aimed at problems with your POP client settings and the interaction of your POP client with our servers. If you're having trouble enabling POP in your account or saving changes to your Supra Webmail account settings, please use our troubleshooter.

Let's get started:

Many Outlook problems can be solved by updating your client software to the latest version. Please verify that you have all the latest updates available for your version of Microsoft Office software. Here's how:

Visit http://office.microsoft.com/en-us/officeupdate/default.aspx.

Click Check for Updates.

Restart your computer after you have verified that all updates are installed.

Try sending and receiving mail via Outlook.

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Other Issues

Here are some common issues with our POP service that are not client-specific.

How do I download mail to multiple POP clients?

To access your messages with multiple POP clients, use recent mode in every client to make sure that all messages are made available, rather than only to the first client to access new mail. Recent mode fetches the last 30 days of mail, regardless of whether it's been sent to another POP client already.

To enable Recent mode, replace ' username@stis.net ' in the Username field of your POP client settings with 'recent:username@stis.net' and ensure that the Leave messages on server option in your POP client is enabled.

Why can't I download messages I send from my POP client?

In order to avoid duplicates, Webmail doesn't download copies of messages sent from within your client. However, these messages will appear in the inbox of your Supra Webmail account.

Why don't my POP settings stay saved?

After you enable POP access in your Webmail account, you can verify the status in the Forwarding and POP tab, by clicking Settings at the top of any Webmail page.

Although the radio button next to your selected option doesn't stay selected, the status is displayed next to POP Status:. When POP is enabled, your account displays POP Status: POP is enabled.

Why am I locked out of my Supra Webmail account after enabling POP?

To ensure that you aren't locked out of your Webmail account while your messages are downloading to your email client, adjust your client's settings so it won't check for new messages too frequently. If you're locked out of your account, please wait one hour and then try logging in to Webmail again.

If Problems persist please Click Here

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